August 12, 2022

Users of top Indian crypto exchange report seeing ‘0’ funds during outage

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Major Indian crypto exchange WazirX experienced disruptions caused by system failures for more than four hours Sunday. 

In a tweet at 5:24 PM UTC, WazirX CEO Nischal Shetty reported that the crypto exchange had “hit some internal limits” set by one of the infrastructure providers. The load on Wazir’s system reportedly created “a ripple effect on all the services,” causing some of the exchange’s 1.8 million users to report being unable to see any funds in their accounts during the outage.

“It’s because parts of the system are not working,” said Shetty. “One such system is the one that shows the fund value. It’ll start showing again as soon as all the services are back up.”

More than four hours later, the CEO reported that users could once again see funds in their accounts and were able to cancel orders, but said that trading was still disabled.

No matter how much you prepare for traffic, some system loads are crazy.

Wallet is safe, yes. The load on our systems are way too much. Scaling is taking longer.

— Nischal (WazirX) ⚡️ (@NischalShetty) April 4, 2021

According to WazirX co-founder and chief operating officer SiddharthTitle: Users of top Indian crypto exchange report seeing ‘0’ funds during outage
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Published Date: Mon, 05 Apr 2021 01:19:26 +0100

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